Hello Mortgage Broker
04 1285 7357
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Privacy

In order to provide you with our broker services, hello mortgage will have to collect personal financial and Identification information about you in order. The information is required to assist us in preparing the loan application and locating an appropriate lender. This notice is to inform you of your rights under the Privacy Act amended 12/03/2014.

Collection: by way of Mail, email, fax and or personal delivery.

The information you provide will be held by hello mortgage.

    • You can gain access to the information we hold about you by contacting us at 58 Hulme Court Myaree or on 08 93309740
    • We may use the personal information you provide for the purposes of providing credit and for direct marketing of products and other services offered by hello mortgage or an organization we are affiliated with or represent. You have the right to request not to receive direct marketing material.
    • We may disclose personal information about you to any organization involved with providing credit to you, or any other associates or contractors of hello mortgage, including, for example, statement printing houses, mail houses, lawyers, accountants or people considering acquiring or taking an interest in our business or our assets.
    • If you do not provide your personal information we may be unable to assist in arranging a loan.

Complaints: Dispute Resolution Process

hello mortgage is committed to the effective handling of complaints and resolution of disputes and sees this as a key means of ensuring that the services offered by us and its representatives are provided efficiently, honestly and fairly.

Our complaints and disputes resolution procedures have been created to meet the requirements of the Credit and Investments Ombudsman (CIO) and the FBAA Code of Practice, Australian Standards and relevant laws.

Every Credit Representative, staff member, Principal and Consultant, must understand and follow these procedures.

 
What is a complaint?

A complaint is defined as:

An expression of dissatisfaction made to an organisation, related to its products or services, or the complaints handling process itself, where a response or resolution is explicitly or implicitly expected.

 
How may a client complain?

A client may make a complaint in any format, for example by telephone, letter, e-mail or in person and may lodge the complaint with hello mortgage Directly by contacting

David Whangapirita
Complaints Officer

Phone: 04 1285 7357
Email : admin@hellomortgage.com.au

Mail : hello mortgage, 58 Hulme Court, Myaree WA 6154

If your complaint is not handled in a timely manner or is NOT to your satisfaction, then you call the Credit and Investments Ombudsman on

Phone: 02 9273 8455
Fax: 02 92738445
Email: members@cio.org.au

Disclaimers

The information contained in this website is of a general nature and does not take in to account your personal needs and requirements. The figures shown in the calculators do not constitute an offer for finance. Lender policy and conditions, fees and charges will apply. The information provided by the calculator is intended to provide illustrative examples based on the stated assumptions of your input. Results are a guide only and do not constitute financial advice or a guarantee of an outcome. You should always discuss your individual circumstances with a representative of hello mortgage

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